FAQ's

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at sweetkraft22@gmail.com

 

  1. Where do you ship from?
  2. We ship from our store in Mumbai, Maharashtra.

 

  1. Is COD (Cash on Delivery) available?
  2. No, this option is not yet available.

 

  1. How long will it take for my items to arrive?
  2. It will usually take 3-8 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

 

  1. Is shipping really FREE?
  2. Shipping charges are calculated according to the location and the weight of the bought product.

 

  1. Do you provide refund or return in case i face any issue with the product?

    A. As this are food items, most the items are non refundable or non returnable products.

 

  1. How long will it take to receive a tracking number?
  2. It will take usually between 1-2 business days.

 

  1. Where is your company located?
  2. Mumbai, Maharashtra, India 

  

  1. Will I receive a confirmation number when I place my order?
  2. Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 12 hours) 

 

  1. Who can I contact if I have a problem with my order?
    1. All inquiries can be forwarded to sweetkraft@gmail.com or you can directly whatsapp us or call us at 9152915653

     

    1. How can I pay?
    2. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc. .

     

    1. Is Checkout on this site safe and secure?
    2. You can be absolutely sure that all purchases here are safe and secure. 

     

    1. How to cancel my order?
    2. In the event you wish to cancel your order, please contact us at 9152915653 or email us your order number at sweetkraft@gmail.com (NOTE: Contact us within 12 hours if you wish to cancel your order)